{"id":323497,"date":"2022-11-25T15:20:03","date_gmt":"2022-11-25T18:20:03","guid":{"rendered":"https:\/\/www.suno.com.br\/noticias\/?p=323497"},"modified":"2022-11-25T15:20:07","modified_gmt":"2022-11-25T18:20:07","slug":"black-friday-golpes-direito-do-consumidor","status":"publish","type":"post","link":"https:\/\/www.suno.com.br\/noticias\/black-friday-golpes-direito-do-consumidor\/","title":{"rendered":"Black Friday: Evite golpes e confira quais s\u00e3o os direitos do consumidor"},"content":{"rendered":"<p>Em ocasi\u00f5es como a <strong>Black Friday<\/strong>, com alto volume de compras, \u00e9 importante lembrar dos <a class=\"suno-keyword\" data-force=\"no\" data-priority=\"2\" href=\"https:\/\/www.suno.com.br\/artigos\/direitos-do-consumidor\/\" target=\"_blank\" rel=\"noopener\">direitos do consumidor<\/a>: adquirir produtos e servi\u00e7os que n\u00e3o ofere\u00e7am perigo \u00e0 integridade f\u00edsica e ter acesso a informa\u00e7\u00f5es claras, que incluem as caracter\u00edsticas, composi\u00e7\u00e3o, qualidade, pre\u00e7o e at\u00e9 mesmo eventuais riscos que apresentem.<\/p><div class=\"videoFull \">\n\t\t\t<div class=\"videoWrapper yt-lazyload center\"\n\t\t\t\tdata-width=\"960\"\n\t\t\t\tdata-height=\"540\"\n\t\t\t\tdata-id=\"H9zSkvO34f0\"\n\t\t\t\tdata-alt=\"V\u00eddeo do YouTube - clique para reproduzir\"\n\t\t\t\tdata-logo=\"3\"\n\t\t\t\tdata-imagequality=\"maxres\">\n\t\t\t<\/div>\n\t\t<\/div><script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"VideoObject\",\"name\":\"HADDAD NA ECONOMIA? | OI (OIBR3) avalia empr\u00e9stimo | Projeto de privatiza\u00e7\u00e3o Copel (CPLE6) aprovado\",\"description\":\"#morningcall #Not\u00edcias #pol\u00edtica #mercadofinanceiro #lula #pecdatransi\u00e7\u00e3o #haddad #fernandohaddad #economia #privatiza\u00e7\u00e3o #copel #cple6 #petr4 #oibr3 \ud835\udc08\ud835\udc0d\ud835\udc12\ud835\udc02\ud835\udc11\ud835\udc04\ud835\udc15\ud835\udc00-\ud835\udc12\ud835\udc04 \ud835\udc0d\ud835\udc0e \ud835\udc02\ud835\udc00\ud835\udc0d\ud835\udc00\ud835\udc0b \ud835\udc04 \ud835\udc00\ud835\udc13\ud835\udc08\ud835\udc15\ud835\udc04 \ud835\udc0e \ud835\udc12\ud835\udc08\ud835\udc0d\ud835\udc0e \ud83d\udc47 https:\/\/bit.ly\/INSCREVA-SEATIVEOSINO \ud83d\udcda \ud83d\udcb8\ud835\udc02\ud835\udc28\ud835\udc27\ud835\udc2c\ud835\udc2d\ud835\udc2b\ud835\udc2e\ud835\udc1a \ud835\udc2e\ud835\udc26\ud835\udc1a \ud835\udc1c\ud835\udc1a\ud835\udc2b\ud835\udc2d\ud835\udc1e\ud835\udc22\ud835\udc2b\ud835\udc1a \ud835\udc1c\ud835\udc1a\ud835\udc26\ud835\udc29\ud835\udc1e\u00e3 \ud835\udc2e\ud835\udc2c\ud835\udc1a\ud835\udc27\ud835\udc1d\ud835\udc28 \ud835\udc1a\ud835\udc2c \ud835\udc2d\u00e1\ud835\udc2d\ud835\udc22\ud835\udc1c\ud835\udc1a\ud835\udc2c \ud835\udc1d\ud835\udc1a \ud835\udc12\ud835\udc2e\ud835\udc27\ud835\udc28 \ud835\udc1e \ud835\udc2d\ud835\udc1e\ud835\udc27\ud835\udc21\ud835\udc1a \ud835\udc2b\ud835\udc1e\ud835\udc2c\ud835\udc2e\ud835\udc25\ud835\udc2d\ud835\udc1a\ud835\udc1d\ud835\udc28\ud835\udc2c \ud835\udc1a\ud835\udc1c\ud835\udc22\ud835\udc26\ud835\udc1a \ud835\udc1d\ud835\udc1a \ud835\udc26\u00e9\ud835\udc1d\ud835\udc22\ud835\udc1a. \ud835\udc00 \ud835\udc01\ud835\udc25\ud835\udc1a\ud835\udc1c\ud835\udc24 \ud835\udc05\ud835\udc2b\ud835\udc22\ud835\udc1d\ud835\udc1a\ud835\udc32 \ud835\udc1e\ud835\udc2c\ud835\udc2d\u00e1 \ud835\udc1c\ud835\udc21\ud835\udc1e\ud835\udc20\ud835\udc1a\ud835\udc27\ud835\udc1d\ud835\udc28 \ud835\udc1e \ud835\udc2f\ud835\udc28\ud835\udc1c\u00ea \ud835\udc29\ud835\udc2b\ud835\udc1e\ud835\udc1c\ud835\udc22\ud835\udc2c\ud835\udc1a \ud835\udc1e\ud835\udc2c\ud835\udc2d\ud835\udc1a\ud835\udc2b \ud835\udc29\ud835\udc2b\ud835\udc1e\ud835\udc29\ud835\udc1a\ud835\udc2b\ud835\udc1a\ud835\udc1d\ud835\udc28 \ud835\udc29\ud835\udc1a\ud835\udc2b\ud835\udc1a \ud835\udc1a\ud835\udc29\ud835\udc2b\ud835\udc28\ud835\udc2f\ud835\udc1e\ud835\udc22\ud835\udc2d\ud835\udc1a\ud835\udc2b \ud835\udc1a\ud835\udc2c \ud835\udc26\ud835\udc1e\ud835\udc25\ud835\udc21\ud835\udc28\ud835\udc2b\ud835\udc1e\ud835\udc2c \ud835\udc28\ud835\udc1f\ud835\udc1e\ud835\udc2b\ud835\udc2d\ud835\udc1a\ud835\udc2c \ud835\udc1d\ud835\udc1a\u2026\",\"duration\":\"PT30M50S\",\"embedUrl\":\"https:\/\/www.youtube.com\/embed\/H9zSkvO34f0\",\"regionsAllowed\":\"pt-BR\",\"interactionStatistic\":{\"@type\":\"InteractionCounter\",\"interactionType\":{\"@type\":\"WatchAction\"},\"userInteractionCount\":2803},\"thumbnailUrl\":\"https:\/\/i.ytimg.com\/vi\/H9zSkvO34f0\/default.jpg\",\"uploadDate\":\"2022-11-25T12:37:38Z\"}<\/script>\n\n\n\n\n\t<p>\n\t\t<a href=\"https:\/\/lp2.suno.com.br\/cl\/black-friday-2025\/?utm_campaign=_SNCDF0E4858_\" target=\"_blank\" data-element=\"shortcode-suno-banner\" title=\"Banner SUNO, clique e saiba mais\">\n\t\t\t<picture>\n\t\t\t\t<source media=\"(max-width: 500px)\" srcset=\"https:\/\/files.sunoresearch.com.br\/n\/uploads\/2025\/10\/Artigos-e-Noticias-Banner-Home-artigos-01-Mobile_-400x300-1-png.webp\">\n\t\t\t\t<img class=\"newsContent__article__imgCapa newsContent__article__imgCapa--banner\"\n\t\t\t\t\tsrc=\"https:\/\/files.sunoresearch.com.br\/n\/uploads\/2025\/10\/Artigos-e-Noticias-Banner-Home-artigos-01-Desktop_-1420x240-1-png.webp\"\n\t\t\t\t\tdata-promo-id=\"311259\"\t\t\t\t\t\t\t\t\t\twidth='1420' height='240'\t\t\t\t\talt=\"https:\/\/files.sunoresearch.com.br\/n\/uploads\/2025\/10\/Artigos-e-Noticias-Banner-Home-artigos-01-Desktop_-1420x240-1-png.webp\"\n\t\t\t\t>\n\t\t\t<\/picture>\n\t\t<\/a>\n\t<\/p>\n\n\n\n\n\n<p>Em caso de <strong>irregularidades na Black Friday<\/strong>, o consumidor tem direito \u00e0 repara\u00e7\u00e3o por danos patrimoniais e morais, podendo acionar membros do Sistema Nacional de Defesa do Consumidor (SNDC) para ter certeza de que ter\u00e1 todos os seus direitos garantidos.<\/p>\n\n\n\n<p>Procons,<strong><a href=\"https:\/\/www.mpf.mp.br\/\" target=\"_blank\" rel=\"noreferrer noopener\"> Minist\u00e9rio P\u00fablico<\/a><\/strong>, Defensoria P\u00fablica, Delegacias de Defesa do Consumidor, Juizados Especiais C\u00edveis e Organiza\u00e7\u00f5es Civis de defesa fazem parte do SNDC. Veja aqui 12 direitos assegurados pelo C\u00f3digo de Defesa do Consumidor (CDC).<\/p>\n\n\n\n<p>Na Black Friday, os \u00f3rg\u00e3os ficam at\u00e9 mais em alerta para poss\u00edveis infra\u00e7\u00f5es ao direito do consumidor, j\u00e1 que h\u00e1 um aumento no volume de transa\u00e7\u00f5es. <\/p>\n\n\n\n<p>Veja, abaixo, os principais direitos do consumidor segundo o advogado Alexandre Salom\u00e3o Jabra, do escrit\u00f3rio Trench Rossi Watanabe.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Informa\u00e7\u00e3o<\/h3>\n\n\n\n<p>Com base no direito \u00e0 informa\u00e7\u00e3o, o cliente deve ter total ci\u00eancia dos pre\u00e7os praticados e dos descontos que s\u00e3o conferidos antes da finaliza\u00e7\u00e3o da compra. <\/p>\n\n\n\n<p>Ou seja, se a empresa informou um pre\u00e7o durante a compra, mas durante a finaliza\u00e7\u00e3o da transa\u00e7\u00e3o, o pre\u00e7o muda, ela est\u00e1 infringindo o direito do consumidor.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Direito ao arrependimento<\/h3>\n\n\n\n<p>Toda compra de produto ou servi\u00e7o feita fora do estabelecimento comercial, seja pela internet ou telefone, pode ser cancelada dentro de 7 dias. O valor a ser estornado tamb\u00e9m inclui o pre\u00e7o do frete.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">SAC<\/h3>\n\n\n\n<p>O consumidor precisa ter um canal por meio do qual consiga entrar em contato com a empresa para uma eventual resolu\u00e7\u00e3o de problemas. <\/p>\n\n\n\n<p>Postar as reclama\u00e7\u00f5es no perfil pessoal das redes sociais gera uma press\u00e3o reputacional maior nas empresas, mas n\u00e3o d\u00e1 para esperar que uma reclama\u00e7\u00e3o viralize para que a empresa tome uma atitude.<\/p>\n\n\n\t<p>\n\t\t<a href=\"https:\/\/lp.suno.com.br\/ebook-como-analisar-uma-acao\/\" target=\"_blank\" data-element=\"shortcode-suno-banner\" title=\"Banner SUNO, clique e saiba mais\">\n\t\t\t<picture>\n\t\t\t\t<source media=\"(max-width: 500px)\" srcset=\"https:\/\/files.sunoresearch.com.br\/n\/uploads\/2023\/12\/Ebook-Acoes-Mobile.jpg\">\n\t\t\t\t<img class=\"newsContent__article__imgCapa newsContent__article__imgCapa--banner\"\n\t\t\t\t\tsrc=\"https:\/\/files.sunoresearch.com.br\/n\/uploads\/2023\/12\/Ebook-Acoes-Desktop.webp\"\n\t\t\t\t\tdata-promo-id=\"311260\"\t\t\t\t\t\t\t\t\t\twidth='1420' height='286'\t\t\t\t\talt=\"https:\/\/files.sunoresearch.com.br\/n\/uploads\/2023\/12\/Ebook-Acoes-Desktop.webp\"\n\t\t\t\t>\n\t\t\t<\/picture>\n\t\t<\/a>\n\t<\/p>\n\n\n\n\n\n<h3 class=\"wp-block-heading\">Canais de reclama\u00e7\u00e3o<\/h3>\n\n\n\n<p>Caso o consumidor n\u00e3o consiga resolver o problema diretamente com a empresa, existem canais governamentais que fazem a media\u00e7\u00e3o do problema, como o Procon (estadual) e o consumidor.gov.br (federal).<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-ate-quando-vai-a-black-friday\"><b>At\u00e9 quando vai a Black Friday?<\/b><\/h2>\n\n\n\n<p>A Black Friday est\u00e1 marcada para come\u00e7ar oficialmente nesta sexta-feira, 25. Por isso, os consumidores t\u00eam at\u00e9 essa data para aproveitar as promo\u00e7\u00f5es, que j\u00e1 est\u00e3o sendo realizadas por diversas lojas mesmo antes do dia oficial, em eventos de &#8220;Esquenta Black Friday&#8221;.<\/p>\n\n\n\n<p>Com Estad\u00e3o Conte\u00fado<\/p>\n\n\n\t<p>\n\t\t<a href=\"https:\/\/lp.suno.com.br\/minicurso-investindo-fiis\/\" target=\"_blank\" data-element=\"shortcode-suno-banner\" title=\"Banner SUNO, clique e saiba mais\">\n\t\t\t<picture>\n\t\t\t\t<source media=\"(max-width: 500px)\" srcset=\"https:\/\/files.sunoresearch.com.br\/n\/uploads\/2023\/07\/400x300-Minicurso-FIIS.png\">\n\t\t\t\t<img class=\"newsContent__article__imgCapa newsContent__article__imgCapa--banner\"\n\t\t\t\t\tsrc=\"https:\/\/files.sunoresearch.com.br\/n\/uploads\/2023\/07\/1420x240-Minicurso-FIIS.png\"\n\t\t\t\t\tdata-promo-id=\"311935\"\t\t\t\t\t\t\t\t\t\twidth='1420' height='240'\t\t\t\t\talt=\"https:\/\/files.sunoresearch.com.br\/n\/uploads\/2023\/07\/1420x240-Minicurso-FIIS.png\"\n\t\t\t\t>\n\t\t\t<\/picture>\n\t\t<\/a>\n\t<\/p>\n\n\n","protected":false},"excerpt":{"rendered":"<p>Em ocasi\u00f5es como a Black Friday, com alto volume de compras, \u00e9 importante lembrar dos direitos do consumidor: adquirir produtos e servi\u00e7os que n\u00e3o ofere\u00e7am perigo \u00e0 integridade f\u00edsica e ter acesso a informa\u00e7\u00f5es claras, que incluem as caracter\u00edsticas, composi\u00e7\u00e3o, qualidade, pre\u00e7o e at\u00e9 mesmo eventuais riscos que apresentem. Em caso de irregularidades na Black [&hellip;]<\/p>\n","protected":false},"author":73,"featured_media":222105,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[65],"tags":[106444,768],"suno_strategy":[],"class_list":["post-323497","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-financas-pessoais","tag-agencias","tag-black-friday"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Black Friday: Evite golpes e confira quais s\u00e3o os direitos do consumidor<\/title>\n<meta name=\"description\" content=\"Em caso de irregularidades na Black Friday, o consumidor tem direito \u00e0 repara\u00e7\u00e3o por danos patrimoniais e morais. Clique e confira!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.suno.com.br\/noticias\/black-friday-golpes-direito-do-consumidor\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Black Friday: Evite golpes e confira quais s\u00e3o os direitos do consumidor\" \/>\n<meta property=\"og:description\" content=\"Em caso de irregularidades na Black Friday, o consumidor tem direito \u00e0 repara\u00e7\u00e3o por danos patrimoniais e morais. 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