{"id":310863,"date":"2022-10-22T12:08:12","date_gmt":"2022-10-22T15:08:12","guid":{"rendered":"https:\/\/www.suno.com.br\/noticias\/?p=310863"},"modified":"2022-10-22T12:08:12","modified_gmt":"2022-10-22T15:08:12","slug":"btg-pactual-bpac11-banco-pan-bpan4-ranking-reclamacoees","status":"publish","type":"post","link":"https:\/\/www.suno.com.br\/noticias\/btg-pactual-bpac11-banco-pan-bpan4-ranking-reclamacoees\/","title":{"rendered":"BTG Pactual (BPAC11)\/Banco Pan (BPAN4) lideram ranking de reclama\u00e7\u00f5es do BC"},"content":{"rendered":"<p>O banco <a class=\"suno-keyword\" href=\"https:\/\/www.suno.com.br\/acoes\/BPAC11\/\" target=\"_blank\" rel=\"noopener\" data-force=\"yes\" data-priority=\"2\"><strong>BTG<\/strong> Pactual (BPAC11)<\/a>, em conjunto com o <a class=\"suno-keyword\" href=\"https:\/\/www.suno.com.br\/acoes\/BPAN4\/\" target=\"_blank\" rel=\"noopener\" data-force=\"yes\" data-priority=\"2\">Banco Pan (BPAN4)<\/a>, figuram no topo da lista de reclama\u00e7\u00f5es do terceiro trimestre deste ano.<\/p><div class=\"videoFull videoFull--noRadius\">\n\t\t\t<div class=\"videoWrapper yt-lazyload center\"\n\t\t\t\tdata-width=\"960\"\n\t\t\t\tdata-height=\"540\"\n\t\t\t\tdata-id=\"oze8eaAw9Jo\"\n\t\t\t\tdata-alt=\"Veja o resumo de mercado da semana!\"\n\t\t\t\tdata-logo=\"3\"\n\t\t\t\tdata-imagequality=\"maxres\">\n\t\t\t<\/div>\n\t\t<\/div><span class=\"videoFull__caption videoFull__caption--show\">Veja o resumo de mercado da semana!<p><\/p><\/span><script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"VideoObject\",\"name\":\"PETROBRAS DISPARA E ATINGE VALOR DE MERCADO RECORDE | Copel e sua nova compra | XP sobe na Nasdaq\",\"description\":\"#petrobras #petr4 #petr3 #petr\u00f3leo #ibovespa #bolsadevalores #investimentos #copel #cple6 \ud83d\udcda \ud83d\udcb8\ud835\udc02\ud835\udc28\ud835\udc27\ud835\udc2c\ud835\udc2d\ud835\udc2b\ud835\udc2e\ud835\udc1a \ud835\udc2e\ud835\udc26\ud835\udc1a \ud835\udc1c\ud835\udc1a\ud835\udc2b\ud835\udc2d\ud835\udc1e\ud835\udc22\ud835\udc2b\ud835\udc1a \ud835\udc1c\ud835\udc1a\ud835\udc26\ud835\udc29\ud835\udc1e\u00e3 \ud835\udc2e\ud835\udc2c\ud835\udc1a\ud835\udc27\ud835\udc1d\ud835\udc28 \ud835\udc1a\ud835\udc2c \ud835\udc2d\u00e1\ud835\udc2d\ud835\udc22\ud835\udc1c\ud835\udc1a\ud835\udc2c \ud835\udc1d\ud835\udc1a \ud835\udc12\ud835\udc2e\ud835\udc27\ud835\udc28 \ud835\udc1e \ud835\udc2d\ud835\udc1e\ud835\udc27\ud835\udc21\ud835\udc1a \ud835\udc2b\ud835\udc1e\ud835\udc2c\ud835\udc2e\ud835\udc25\ud835\udc2d\ud835\udc1a\ud835\udc1d\ud835\udc28\ud835\udc2c \ud835\udc1a\ud835\udc1c\ud835\udc22\ud835\udc26\ud835\udc1a \ud835\udc1d\ud835\udc1a \ud835\udc26\u00e9\ud835\udc1d\ud835\udc22\ud835\udc1a. \ud835\udc00 \ud835\udc01\ud835\udc25\ud835\udc1a\ud835\udc1c\ud835\udc24 \ud835\udc05\ud835\udc2b\ud835\udc22\ud835\udc1d\ud835\udc1a\ud835\udc32 \ud835\udc1e\ud835\udc2c\ud835\udc2d\u00e1 \ud835\udc1c\ud835\udc21\ud835\udc1e\ud835\udc20\ud835\udc1a\ud835\udc27\ud835\udc1d\ud835\udc28 \ud835\udc1e \ud835\udc2f\ud835\udc28\ud835\udc1c\u00ea \ud835\udc29\ud835\udc2b\ud835\udc1e\ud835\udc1c\ud835\udc22\ud835\udc2c\ud835\udc1a \ud835\udc1e\ud835\udc2c\ud835\udc2d\ud835\udc1a\ud835\udc2b \ud835\udc29\ud835\udc2b\ud835\udc1e\ud835\udc29\ud835\udc1a\ud835\udc2b\ud835\udc1a\ud835\udc1d\ud835\udc28 \ud835\udc29\ud835\udc1a\ud835\udc2b\ud835\udc1a \ud835\udc1a\ud835\udc29\ud835\udc2b\ud835\udc28\ud835\udc2f\ud835\udc1e\ud835\udc22\ud835\udc2d\ud835\udc1a\ud835\udc2b \ud835\udc1a\ud835\udc2c \ud835\udc26\ud835\udc1e\ud835\udc25\ud835\udc21\ud835\udc28\ud835\udc2b\ud835\udc1e\ud835\udc2c \ud835\udc28\ud835\udc1f\ud835\udc1e\ud835\udc2b\ud835\udc2d\ud835\udc1a\ud835\udc2c \ud835\udc1d\ud835\udc1a \ud835\udc12\ud835\udc2e\ud835\udc27\ud835\udc28 \ud835\udc27\ud835\udc28 \ud835\udc1a\ud835\udc27\ud835\udc28. \ud835\udc02\ud835\udc25\ud835\udc22\ud835\udc2a\ud835\udc2e\ud835\udc1e \ud835\udc27\ud835\udc28 \ud835\udc25\ud835\udc22\ud835\udc27\ud835\udc24 https:\/\/bit.ly\/3SHe5k6 O Ibovespa hoje terminou o preg\u00e3o de\u2026\",\"duration\":\"PT38M40S\",\"embedUrl\":\"https:\/\/www.youtube.com\/embed\/oze8eaAw9Jo\",\"regionsAllowed\":\"pt-BR\",\"interactionStatistic\":{\"@type\":\"InteractionCounter\",\"interactionType\":{\"@type\":\"WatchAction\"},\"userInteractionCount\":5452},\"thumbnailUrl\":\"https:\/\/i.ytimg.com\/vi\/oze8eaAw9Jo\/default.jpg\",\"uploadDate\":\"2022-10-21T22:44:22Z\"}<\/script>\n\n\t<p>\n\t\t<a href=\"\" target=\"_blank\" data-element=\"shortcode-suno-banner\" title=\"Banner SUNO, clique e saiba mais\">\n\t\t\t<picture>\n\t\t\t\t<source media=\"(max-width: 500px)\" srcset=\"\">\n\t\t\t\t<img class=\"newsContent__article__imgCapa newsContent__article__imgCapa--banner\"\n\t\t\t\t\tsrc=\"\"\n\t\t\t\t\tdata-promo-id=\"138420\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\talt=\"\"\n\t\t\t\t>\n\t\t\t<\/picture>\n\t\t<\/a>\n\t<\/p>\n\n\n<p>Os dados s\u00e3o do <a href=\"https:\/\/www.suno.com.br\/artigos\/bacen\">Banco Central (BC)<\/a>, que divulgou o <strong>ranking de reclama\u00e7\u00f5es de bancos nesta semana<\/strong>. Ap\u00f3s o BTG Pactual, aparecem na lista, logo em seguida, o C6 Bank, o Banco BMG e o <a href=\"https:\/\/www.suno.com.br\/bdrs\/inbr32\/\">Banco Inter (INBR32)<\/a>.<\/p>\n<p>O <strong>Banco Central<\/strong> elaborou esse ranking levando em considera\u00e7\u00e3o o volume total de queixas que foram consideradas precedentes. Ap\u00f3s isso, o BC dividiu esse valot total pelo n\u00famero de clientes de cada institui\u00e7\u00e3o e multiplicou por um milh\u00e3o.<\/p>\n<p>Assim, o n\u00famero final \u00e9 uma &#8216;pontua\u00e7\u00e3o de reclama\u00e7\u00f5es&#8217;. O BTG Pactual teve 76 pontos, ante cerca de 50 do segundo colocado, o C6.<\/p>\n<p>No caso do BTG, os <strong>dados do BC levam em considera\u00e7\u00e3o 1.559 queixas consideradas precedentes<\/strong> e cerca de 20,4 milh\u00f5es de clientes ativos durante o terceiro trimestre de 2022.<\/p>\n<p>J\u00e1 o <strong>C6 Bank<\/strong>, o segundo do ranking, teve 50 pontos pelo fato de somar 21,3 milh\u00f5es de clientes no per\u00edodo e ter recebido 1.070 queixas procedentes.<\/p>\n<blockquote class=\"instagram-media\" style=\"background: #FFF; border: 0; border-radius: 3px; box-shadow: 0 0 1px 0 rgba(0,0,0,0.5),0 1px 10px 0 rgba(0,0,0,0.15); margin: 1px; max-width: 540px; min-width: 326px; padding: 0; width: calc(100% - 2px);\" data-instgrm-captioned=\"\" data-instgrm-permalink=\"https:\/\/www.instagram.com\/p\/Cj-gbeOvP8B\/?utm_source=ig_embed&amp;utm_campaign=loading\" data-instgrm-version=\"14\">\n<div style=\"padding: 16px;\">\n<p>&nbsp;<\/p>\n<div style=\"display: flex; flex-direction: row; align-items: center;\">\n<div style=\"background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 40px; margin-right: 14px; width: 40px;\"><\/div>\n<div style=\"display: flex; flex-direction: column; flex-grow: 1; justify-content: center;\">\n<div style=\"background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 100px;\"><\/div>\n<div style=\"background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 60px;\"><\/div>\n<\/div>\n<\/div>\n<div style=\"padding: 19% 0;\"><\/div>\n<div style=\"display: block; height: 50px; margin: 0 auto 12px; width: 50px;\"><\/div>\n<div style=\"padding-top: 8px;\">\n<div style=\"color: #3897f0; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: 550; line-height: 18px;\">Ver essa foto no Instagram<\/div>\n<\/div>\n<div style=\"padding: 12.5% 0;\"><\/div>\n<div style=\"display: flex; flex-direction: row; margin-bottom: 14px; align-items: center;\">\n<div>\n<div style=\"background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(0px) translateY(7px);\"><\/div>\n<div style=\"background-color: #f4f4f4; height: 12.5px; transform: rotate(-45deg) translateX(3px) translateY(1px); width: 12.5px; flex-grow: 0; margin-right: 14px; margin-left: 2px;\"><\/div>\n<div style=\"background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(9px) translateY(-18px);\"><\/div>\n<\/div>\n<div style=\"margin-left: 8px;\">\n<div style=\"background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 20px; width: 20px;\"><\/div>\n<div style=\"width: 0; height: 0; border-top: 2px solid transparent; border-left: 6px solid #f4f4f4; border-bottom: 2px solid transparent; transform: translateX(16px) translateY(-4px) rotate(30deg);\"><\/div>\n<\/div>\n<div style=\"margin-left: auto;\">\n<div style=\"width: 0px; border-top: 8px solid #F4F4F4; border-right: 8px solid transparent; transform: translateY(16px);\"><\/div>\n<div style=\"background-color: #f4f4f4; flex-grow: 0; height: 12px; width: 16px; transform: translateY(-4px);\"><\/div>\n<div style=\"width: 0; height: 0; border-top: 8px solid #F4F4F4; border-left: 8px solid transparent; transform: translateY(-4px) translateX(8px);\"><\/div>\n<\/div>\n<\/div>\n<div style=\"display: flex; flex-direction: column; flex-grow: 1; justify-content: center; margin-bottom: 24px;\">\n<div style=\"background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 224px;\"><\/div>\n<div style=\"background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 144px;\"><\/div>\n<\/div>\n<p>&nbsp;<\/p>\n<p style=\"color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; line-height: 17px; margin-bottom: 0; margin-top: 8px; overflow: hidden; padding: 8px 0 7px; text-align: center; text-overflow: ellipsis; white-space: nowrap;\"><a style=\"color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: normal; line-height: 17px; text-decoration: none;\" href=\"https:\/\/www.instagram.com\/p\/Cj-gbeOvP8B\/?utm_source=ig_embed&amp;utm_campaign=loading\" target=\"_blank\" rel=\"noopener\">Uma publica\u00e7\u00e3o compartilhada por Suno Noti\u0301cias (@sunonoticias)<\/a><\/p>\n<\/div>\n<\/blockquote>\n<p><script async src=\"\/\/www.instagram.com\/embed.js\"><\/script><\/p>\n<p>O levantamento referente ao primeiro trimestre deste ano, o BTG era o segundo banco no ranking de reclama\u00e7\u00f5es de bancos. No segundo trimestre o BC n\u00e3o publicou o ranking, o que ocorreu pelo impacto da greve dos servidores, que foi de abril \u00e0 julho. A primeira lista, ent\u00e3o, foi publicada com uma defasagem de cerca de tr\u00eas meses.<\/p>\n<p>O <strong>Banco Pan<\/strong>, cujas reclama\u00e7\u00f5es ficam agregadas \u00e0s do BTG, alegou ter &#8216;tomado medidas para melhoria dos servi\u00e7os&#8217;, em nota.<\/p>\n<p>&#8220;Adotamos medidas concretas para constante melhoria da experi\u00eancia dos seus clientes, moderniza\u00e7\u00e3o do mercado e uma consequente redu\u00e7\u00e3o no n\u00famero de reclama\u00e7\u00f5es&#8221;, disse o banco.<\/p>\n\t<p>\n\t\t<a href=\"https:\/\/lp.suno.com.br\/planilha-controle-gastos\/\" target=\"_blank\" data-element=\"shortcode-suno-banner\" title=\"Banner SUNO, clique e saiba mais\">\n\t\t\t<picture>\n\t\t\t\t<source media=\"(max-width: 500px)\" srcset=\"https:\/\/files.sunoresearch.com.br\/n\/uploads\/2023\/03\/400x300-Planilha-controle-de-gastos.png\">\n\t\t\t\t<img class=\"newsContent__article__imgCapa newsContent__article__imgCapa--banner\"\n\t\t\t\t\tsrc=\"https:\/\/files.sunoresearch.com.br\/n\/uploads\/2023\/03\/1420x240-Planilha-controle-de-gastos.png\"\n\t\t\t\t\tdata-promo-id=\"101751\"\t\t\t\t\t\t\t\t\t\twidth='1420' height='240'\t\t\t\t\talt=\"https:\/\/files.sunoresearch.com.br\/n\/uploads\/2023\/03\/1420x240-Planilha-controle-de-gastos.png\"\n\t\t\t\t>\n\t\t\t<\/picture>\n\t\t<\/a>\n\t<\/p>\n\n\n<p>Segundo o Pan, foram inclu\u00eddas ferramentas e servi\u00e7os no aplicativo que &#8220;melhoram a experi\u00eancia e oferecem camadas adicionais de prote\u00e7\u00e3o aos clientes&#8221;.<\/p>\n<p>&#8220;O Pan refor\u00e7a, ainda, sua posi\u00e7\u00e3o de respeito aos clientes e est\u00e1 \u00e0 disposi\u00e7\u00e3o em todos os seus canais de atendimento&#8221;.<\/p>\n<p>O C6 destacou que &#8216;est\u00e1 comprometido com a solu\u00e7\u00e3o das demandas dos clientes&#8217; e que registrou uma retra\u00e7\u00e3o no \u00edndice de reclama\u00e7\u00f5es recentemente.<\/p>\n<p>&#8220;Registramos queda de 36% no \u00edndice de reclama\u00e7\u00f5es divulgado pelo Banco Central e continuaremos investindo para promover melhorias constantes na opera\u00e7\u00e3o&#8221;, disse o C6 Bank, em nota.<\/p>\n<h2>Por que o BTG e o Banco Pan est\u00e3o juntos<\/h2>\n<p>Conforme citado, o BTG e o Banco Pan aparecem como um s\u00f3 banco por conta de formarem um <strong>conglomerado<\/strong>.<\/p>\n<p>Atualmente, 72% do <a class=\"suno-keyword\" href=\"https:\/\/www.suno.com.br\/artigos\/capital-social\/\" target=\"_blank\" rel=\"noopener\" data-force=\"no\" data-priority=\"2\">capital social<\/a> do Pan est\u00e1 na m\u00e3o do BTG, que det\u00e9m 100% das <a class=\"suno-keyword\" href=\"https:\/\/www.suno.com.br\/artigos\/o-que-sao-acoes-ordinarias-preferenciais-e-units\/\" target=\"_blank\" rel=\"noopener\" data-force=\"no\" data-priority=\"1\">a\u00e7\u00f5es ordin\u00e1rias<\/a> da empresa e 43,6% das <a class=\"suno-keyword\" href=\"https:\/\/www.suno.com.br\/artigos\/acoes-preferenciais\/\" target=\"_blank\" rel=\"noopener\" data-force=\"no\" data-priority=\"1\">a\u00e7\u00f5es preferenciais<\/a>. Os dados s\u00e3o da \u00e1rea Rela\u00e7\u00e3o com Investidores do banco.<\/p>\n<p>O equity remanescente, de 28%, fica distribu\u00eddo entre:<\/p>\n<ul>\n<li>Acionistas minorit\u00e1rios da bolsa de valores (<a class=\"suno-keyword\" href=\"https:\/\/www.suno.com.br\/artigos\/free-float\/\" target=\"_blank\" rel=\"noopener\" data-force=\"no\" data-priority=\"1\">free float<\/a>): 26%<\/li>\n<li>Tesouraria: 1%<\/li>\n<li>Administradores: 1%<\/li>\n<\/ul>\n<p>Atualmente o <strong>BTG<\/strong> soma um <a class=\"suno-keyword\" href=\"https:\/\/www.suno.com.br\/artigos\/valor-de-mercado\/\" target=\"_blank\" rel=\"noopener\" data-force=\"no\" data-priority=\"1\">valor de mercado<\/a> de R$ 109 bilh\u00f5es. O Banco Pan, por sua vez, vale R$ 9,7 bilh\u00f5es. <a href=\"https:\/\/statusinvest.com.br\/acoes\/bpac11\">Os dados s\u00e3o do Status Invest<\/a>.<\/p>\n\t<p>\n\t\t<a href=\"https:\/\/lp.suno.com.br\/planilha-da-vida-financeira\/\" target=\"_blank\" data-element=\"shortcode-suno-banner\" title=\"Banner SUNO, clique e saiba mais\">\n\t\t\t<picture>\n\t\t\t\t<source media=\"(max-width: 500px)\" srcset=\"https:\/\/files.sunoresearch.com.br\/n\/uploads\/2023\/04\/400x300-Planilha-vida-financeira-true.png\">\n\t\t\t\t<img class=\"newsContent__article__imgCapa newsContent__article__imgCapa--banner\"\n\t\t\t\t\tsrc=\"https:\/\/files.sunoresearch.com.br\/n\/uploads\/2023\/04\/1420x240-Planilha-vida-financeira-true.png\"\n\t\t\t\t\tdata-promo-id=\"106682\"\t\t\t\t\t\t\t\t\t\twidth='1420' height='240'\t\t\t\t\talt=\"https:\/\/files.sunoresearch.com.br\/n\/uploads\/2023\/04\/1420x240-Planilha-vida-financeira-true.png\"\n\t\t\t\t>\n\t\t\t<\/picture>\n\t\t<\/a>\n\t<\/p>\n\n\n","protected":false},"excerpt":{"rendered":"<p>O banco BTG Pactual (BPAC11), em conjunto com o Banco Pan (BPAN4), figuram no topo da lista de reclama\u00e7\u00f5es do terceiro trimestre deste ano. Veja o resumo de mercado da semana! Os dados s\u00e3o do Banco Central (BC), que divulgou o ranking de reclama\u00e7\u00f5es de bancos nesta semana. Ap\u00f3s o BTG Pactual, aparecem na lista, [&hellip;]<\/p>\n","protected":false},"author":73,"featured_media":224041,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[60],"tags":[1842,370,399],"suno_strategy":[],"class_list":["post-310863","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-mercado","tag-banco-central-bc","tag-banco-pan-bpan4","tag-btg-pactual-bpac11-bpac3-bpac5"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>BTG (BPAC11)\/Pan (BPAN4) lideram ranking de reclama\u00e7\u00f5es do BC<\/title>\n<meta name=\"description\" content=\"Os BTG Pactual e o Pan ocupam juntos o topo da lista j\u00e1 que s\u00e3o &#039;conglomerados&#039; e tiveram mais reclama\u00e7\u00f5es proporcionalmente. 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