{"id":198515,"date":"2021-10-28T16:44:58","date_gmt":"2021-10-28T19:44:58","guid":{"rendered":"https:\/\/www.suno.com.br\/noticias\/?p=198515"},"modified":"2021-10-28T16:44:58","modified_gmt":"2021-10-28T19:44:58","slug":"nubank-c6-piores-ouvidorias-bc","status":"publish","type":"post","link":"https:\/\/www.suno.com.br\/noticias\/nubank-c6-piores-ouvidorias-bc\/","title":{"rendered":"Nubank e C6 t\u00eam piores ouvidorias entre 10 maiores bancos no 3T21, diz BC"},"content":{"rendered":"

De acordo com o Ranking de Qualidade de Ouvidorias divulgado pelo Banco Central (BC)<\/a> nessa quinta-feira (28), o Nubank<\/strong> e o C6 Bank t\u00eam as piores ouvidorias entre as dez institui\u00e7\u00f5es financeiras<\/a> de maior porte no Pa\u00eds<\/p>\t

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\n\n\t\t\t\n\t\t\t\t\n\t\t\t\t\"Nubank\n\t\t\t<\/picture>\n\n\t\t\t
Fachada do Nubank em S\u00e3o Paulo (SP). Foto: Divulga\u00e7\u00e3o<\/figcaption>\n\t\t<\/figure>\n\t<\/div>\n\n\n\t

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Em uma escalada de zero a cinco, o \u00edndice do Nubank foi de 1,84 no terceiro trimestre desse ano, enquanto o do C6 Bank<\/strong> foi de 2,36. Quanto menor o \u00edndice, pior a ouvidoria.<\/p>\n

O \u00edndice \u00e9 formado a partir das reclama\u00e7\u00f5es registradas pelos cidad\u00e3os nos canais de atendimento do Banco Central<\/strong>. S\u00e3o considerados aspectos como o prazo de resposta dos bancos \u00e0s reclama\u00e7\u00f5es e a qualidade da resposta.<\/p>\n\t

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H\u00e1 ainda uma bonifica\u00e7\u00e3o de 0,1 ponto para as institui\u00e7\u00f5es que participam da plataforma Consumidor.gov.br. de solu\u00e7\u00e3o alternativa de conflitos de consumo. A ferramenta de resolu\u00e7\u00e3o de conflitos \u00e9 operada pela Secretaria Nacional do Consumidor (Senacon).<\/p>\n

Para uma institui\u00e7\u00e3o ter a sua ouvidoria avaliada, \u00e9 necess\u00e1rio que, no trimestre de refer\u00eancia, sejam pelo menos 30 reclama\u00e7\u00f5es analisadas e 30 respostas oferecidas.<\/p>\n

Entre as dez maiores institui\u00e7\u00f5es do Pa\u00eds, o Nubank apresentou prazo m\u00e9dio de respostas de 7,63 dias \u00fateis, com uma reclama\u00e7\u00e3o sobre a qualidade da resposta. No caso do C6, foram 7,04 dias \u00fateis para resposta e 72 reclama\u00e7\u00f5es contra a qualidade da resposta, al\u00e9m de uma reclama\u00e7\u00e3o contra a pr\u00f3pria ouvidoria.<\/p>\n\t

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A terceira pior ouvidoria, conforme o ranking, \u00e9 do BTG Pactual (BPAC11)<\/a>\/Banco Pan (BPAN4)<\/a>, com \u00edndice de 2,41.<\/p>\n

Na lista com dez institui\u00e7\u00f5es, o Banco Inter (BIDI4)<\/a><\/strong> aparece com a melhor classifica\u00e7\u00e3o para ouvidorias, com \u00edndice de 3,89. Na sequ\u00eancia, aparecem Caixa Econ\u00f4mica Federal (3,85) e Banco do Brasil (3,68).<\/p>\n

J\u00e1 entre as demais institui\u00e7\u00f5es avaliadas, a pior ouvidoria \u00e9 a do Industrial do Brasil, com \u00edndice de 1,30. Na sequ\u00eancia, aparecem Parati – Cr\u00e9dito, Financiamento e Investimento (1,41) e XP (1,56).<\/p>\n

Veja tamb\u00e9m:<\/h4>\n

Nubank inicia processo de IPO e pede confidencialidade \u00e0 SEC e CVM<\/h2>\n

O Nubank<\/strong> deu o pontap\u00e9 inicial em sua oferta p\u00fablica inicial de a\u00e7\u00f5es (IPO, na sigla em ingl\u00eas). A opera\u00e7\u00e3o t\u00e3o aguardada, por\u00e9m, tem desdobramentos sigilosos. A fintech pediu a confidencialidade dos documentos, tanto nos Estados Unidos como no Brasil.<\/p>\n\t

\n\t\t\t\tSaiba mais <\/span>\n\t\t\t\t\n\t\t\tNubank inicia processo de IPO e pede confidencialidade \u00e0 SEC e CVM\t\t<\/a>\n\t<\/div>\n\n\n

Isso porque a companhia pretende listar suas a\u00e7\u00f5es no mercado norte-americano e, simultaneamente, Brazilian Depositay Receipts<\/em> (BDRs) na B3 (B3SA3)<\/a>. O prospecto da oferta do Nubank j\u00e1 havia sido protocolado dessa forma na U.S. Securities and Exchange Commission (SEC)<\/a>, segundo o Pipeline<\/em>, mas agora o mist\u00e9rio se estende ao Brasil.<\/p>\n

Em agosto, o Nubank<\/strong> demonstrou querer atingir um valor de mercado<\/a> de at\u00e9 US$ 100 bilh\u00f5es ao realizar sua oferta. Na cota\u00e7\u00e3o atual, isso equivale a R$ 555,11 bilh\u00f5es.<\/p>\n

Com informa\u00e7\u00f5es do Estad\u00e3o Conte\u00fado<\/em><\/p>\n\t

\n\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/picture>\n\t\t<\/a>\n\t<\/p>\n\n\n","protected":false},"excerpt":{"rendered":"

De acordo com o Ranking de Qualidade de Ouvidorias divulgado pelo Banco Central (BC) nessa quinta-feira (28), o Nubank e o C6 Bank t\u00eam as piores ouvidorias entre as dez institui\u00e7\u00f5es financeiras de maior porte no Pa\u00eds Fachada do Nubank em S\u00e3o Paulo (SP). Foto: Divulga\u00e7\u00e3o Em uma escalada de zero a cinco, o \u00edndice […]<\/p>\n","protected":false},"author":39,"featured_media":197938,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[64],"tags":[1842,106764,369,1806,848],"suno_strategy":[],"class_list":["post-198515","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-negocios","tag-banco-central-bc","tag-banco-inter-bidi11","tag-banco-inter-bidi11-bidi4-bidi3","tag-c6-bank","tag-nubank"],"yoast_head":"\nNubank e C6 t\u00eam piores ouvidorias entre 10 maiores bancos no 3T21, diz BC<\/title>\n<meta name=\"description\" content=\"O Nubank e o C6 Bank t\u00eam as piores ouvidorias entre as dez institui\u00e7\u00f5es financeiras de maior porte no Pa\u00eds. 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Estuda administra\u00e7\u00e3o na Universidade Presbiteriana Mackenzie.","url":"https:\/\/www.suno.com.br\/noticias\/author\/laura-moutinho\/"}]}},"default_loop_html":"<div class=\"cardsPage__listCard__boxs\"><div class=\"cardsPage__listCard__boxs__img\"><a href=\"https:\/\/www.suno.com.br\/noticias\/nubank-c6-piores-ouvidorias-bc\/\"><img class=\"mask\" src=\"https:\/\/www.suno.com.br\/noticias\/wp-content\/themes\/suno\/resources\/images\/spotlight\/spotlight1img\/bg-mask.png\" alt=\"Image Mask\"\/><img src=\"https:\/\/files.sunoresearch.com.br\/n\/uploads\/2021\/10\/Nubank-office-3-400x200.jpg\" alt=\"Nubank e C6 t\u00eam piores ouvidorias entre 10 maiores bancos no 3T21, diz BC\"\/><\/a><span class=\"spotlightCategory\"><a href=\"https:\/\/www.suno.com.br\/noticias\/negocios\/\">Neg\u00f3cios<\/a><\/span><\/div><div class=\"cardsPage__listCard__boxs__content\"><a href=\"https:\/\/www.suno.com.br\/noticias\/nubank-c6-piores-ouvidorias-bc\/\"><h2 class=\"content__title\">Nubank e C6 t\u00eam piores ouvidorias entre 10 maiores bancos no 3T21, diz BC<\/h2><\/a><div class=\"newsContent__article__meta\"><div class=\"newsContent__article__meta__authorBox\"><a href=\"https:\/\/www.suno.com.br\/noticias\/author\/laura-moutinho\/\" class=\"authorBox__avatar noMobi\"><img src=\"https:\/\/files.sunoresearch.com.br\/n\/uploads\/2020\/08\/531ff69d-whatsapp-image-2020-08-03-at-14.54.38-150x150.webp\" alt=\"Laura Moutinho\"><\/a><div class=\"authorBox__name\"><span>por\n\t\t\t<a href=\"https:\/\/www.suno.com.br\/noticias\/author\/laura-moutinho\/\"><span itemprop=\"author\">Laura Moutinho<\/span><\/a><\/span><time datetime=\"2021-10-28T16:44:58-03:00\" itemprop=\"datePublished\">28\/10\/2021 16:44<\/time><\/div><\/div><\/div><\/div><\/div>","single_layout":"posts","amp_enabled":true,"_links":{"self":[{"href":"https:\/\/www.suno.com.br\/noticias\/wp-json\/wp\/v2\/posts\/198515"}],"collection":[{"href":"https:\/\/www.suno.com.br\/noticias\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.suno.com.br\/noticias\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.suno.com.br\/noticias\/wp-json\/wp\/v2\/users\/39"}],"replies":[{"embeddable":true,"href":"https:\/\/www.suno.com.br\/noticias\/wp-json\/wp\/v2\/comments?post=198515"}],"version-history":[{"count":2,"href":"https:\/\/www.suno.com.br\/noticias\/wp-json\/wp\/v2\/posts\/198515\/revisions"}],"predecessor-version":[{"id":198600,"href":"https:\/\/www.suno.com.br\/noticias\/wp-json\/wp\/v2\/posts\/198515\/revisions\/198600"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.suno.com.br\/noticias\/wp-json\/wp\/v2\/media\/197938"}],"wp:attachment":[{"href":"https:\/\/www.suno.com.br\/noticias\/wp-json\/wp\/v2\/media?parent=198515"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.suno.com.br\/noticias\/wp-json\/wp\/v2\/categories?post=198515"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.suno.com.br\/noticias\/wp-json\/wp\/v2\/tags?post=198515"},{"taxonomy":"suno_strategy","embeddable":true,"href":"https:\/\/www.suno.com.br\/noticias\/wp-json\/wp\/v2\/suno_strategy?post=198515"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}