{"id":118119,"date":"2021-02-02T16:25:36","date_gmt":"2021-02-02T19:25:36","guid":{"rendered":"https:\/\/www.suno.com.br\/noticias\/?p=118119"},"modified":"2021-05-30T19:16:21","modified_gmt":"2021-05-30T22:16:21","slug":"inter-bidi11-bradesco-piores-ouvidorias-bc","status":"publish","type":"post","link":"https:\/\/www.suno.com.br\/noticias\/inter-bidi11-bradesco-piores-ouvidorias-bc\/","title":{"rendered":"Inter (BIDI11) e Bradesco possuem as piores ouvidorias entre 10 maiores bancos, diz BC"},"content":{"rendered":"<p>O <a href=\"https:\/\/www.suno.com.br\/acoes\/bidi11\/\"><strong>Banco Inter<\/strong> (BIDI11)<\/a> e o <a href=\"https:\/\/www.suno.com.br\/acoes\/bbdc4\/\"><strong>Bradesco<\/strong> (BBDC4)<\/a> possuem as piores ouvidorias entre as dez institui\u00e7\u00f5es financeiras de maior porte no Brasil, segundo o &#8220;Ranking de Qualidade de Ouvidorias&#8221;, divulgado pelo Banco Central nesta ter\u00e7a-feira (2).<\/p>\t<div class=\"wrapper-featured-image\">\n\t\t<figure class=\"spotlightImg\">\n\n\t\t\t<picture>\n\t\t\t\t<source media=\"(max-width: 768px)\" srcset=\"https:\/\/files.sunoresearch.com.br\/n\/uploads\/2021\/02\/100a4170-banco-inter-800x450-1-400x200.webp\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" class=\"newsContent__article__imgCapa lazyloadDisabled \" src=\"https:\/\/files.sunoresearch.com.br\/n\/uploads\/2021\/02\/100a4170-banco-inter-800x450-1-jpg.webp\" width=\"800\" height=\"450\" alt=\"Inter (BIDI11) e Bradesco possuem as piores ouvidorias entre 10 maiores bancos, diz BC\" fetchpriority=high \/>\n\t\t\t<\/picture>\n\n\t\t\t<figcaption class=\"wp-caption-text wp-caption-text--show\">Inter (BIDI11) e Bradesco possuem as piores ouvidorias entre 10 maiores bancos, diz BC<\/figcaption>\n\t\t<\/figure>\n\t<\/div>\n\n\n\t<p>\n\t\t<a href=\"https:\/\/lp.suno.com.br\/ebook-como-analisar-uma-acao\/\" target=\"_blank\" data-element=\"shortcode-suno-banner\" title=\"Banner SUNO, clique e saiba mais\">\n\t\t\t<picture>\n\t\t\t\t<source media=\"(max-width: 500px)\" srcset=\"https:\/\/files.sunoresearch.com.br\/n\/uploads\/2023\/03\/Ebook-Acoes-Mobile.jpg\">\n\t\t\t\t<img class=\"newsContent__article__imgCapa newsContent__article__imgCapa--banner\"\n\t\t\t\t\tsrc=\"https:\/\/files.sunoresearch.com.br\/n\/uploads\/2023\/03\/Ebook-Acoes-Desktop.jpg\"\n\t\t\t\t\tdata-promo-id=\"378302\"\t\t\t\t\t\t\t\t\t\twidth='1420' height='286'\t\t\t\t\talt=\"https:\/\/files.sunoresearch.com.br\/n\/uploads\/2023\/03\/Ebook-Acoes-Desktop.jpg\"\n\t\t\t\t>\n\t\t\t<\/picture>\n\t\t<\/a>\n\t<\/p>\n\n\n<p>Em uma pontua\u00e7\u00e3o que vai de zero a cinco, o \u00edndice do Inter foi de 1,00 no quarto trimestre de 2020, enquanto o do Bradesco foi de 2,91. Quanto menor o \u00edndice, pior a ouvidoria.<\/p>\n<p>O \u00edndice \u00e9 formado a partir das reclama\u00e7\u00f5es registradas pelos usu\u00e1rios nos canais de atendimento do <a href=\"https:\/\/www.suno.com.br\/artigos\/bacen\/\">Banco Central (<strong>BC<\/strong>)<\/a>.\u00a0S\u00e3o considerados aspectos como:<\/p>\n<ul>\n<li>prazo de resposta dos bancos \u00e0s reclama\u00e7\u00f5es,<\/li>\n<li>qualidade da resposta,<\/li>\n<li>iniciativa em aderir a plataformas p\u00fablicas de resolu\u00e7\u00e3o de conflitos com os clientes<\/li>\n<\/ul>\n<p>Entre as dez maiores institui\u00e7\u00f5es do Pa\u00eds, o <strong>Inter<\/strong> apresentou prazo m\u00e9dio de respostas de 9,06 dias \u00fateis, sendo que houve 16 reclama\u00e7\u00f5es sobre a qualidade da resposta e 18 reclama\u00e7\u00f5es sobre a pr\u00f3pria ouvidoria.<\/p>\n<p><a href=\"https:\/\/lp.suno.com.br\/suno-one\/\"><span style=\"font-weight: 400;\">Suno One: acesse gratuitamente eBooks, Minicursos, Artigos e V\u00eddeo Aulas sobre investimentos com um \u00fanico cadastro. Clique para saber mais!<\/span><\/a><\/p>\n<p>Enquanto no <strong>Bradesco<\/strong>, foram 9,17 dias \u00fateis para resposta e 46 reclama\u00e7\u00f5es contra a qualidade da resposta. Houve ainda 1 reclama\u00e7\u00e3o contra a ouvidoria.<\/p>\n<p>A terceira pior ouvidoria \u00e9 do <strong>Banco CSF<\/strong>, com \u00edndice de 3,24. Na lista com dez institui\u00e7\u00f5es, o Banco do Nordeste aparece com a melhor classifica\u00e7\u00e3o para ouvidorias, com \u00edndice de 4,92.<\/p>\n\t<p>\n\t\t<a href=\"https:\/\/lp.suno.com.br\/planilha-controle-gastos\/\" target=\"_blank\" data-element=\"shortcode-suno-banner\" title=\"Banner SUNO, clique e saiba mais\">\n\t\t\t<picture>\n\t\t\t\t<source media=\"(max-width: 500px)\" srcset=\"https:\/\/files.sunoresearch.com.br\/n\/uploads\/2023\/03\/400x300-Planilha-controle-de-gastos.png\">\n\t\t\t\t<img class=\"newsContent__article__imgCapa newsContent__article__imgCapa--banner\"\n\t\t\t\t\tsrc=\"https:\/\/files.sunoresearch.com.br\/n\/uploads\/2023\/03\/1420x240-Planilha-controle-de-gastos.png\"\n\t\t\t\t\tdata-promo-id=\"101751\"\t\t\t\t\t\t\t\t\t\twidth='1420' height='240'\t\t\t\t\talt=\"https:\/\/files.sunoresearch.com.br\/n\/uploads\/2023\/03\/1420x240-Planilha-controle-de-gastos.png\"\n\t\t\t\t>\n\t\t\t<\/picture>\n\t\t<\/a>\n\t<\/p>\n\n\n<h2><b>Institui\u00e7\u00f5es menores<\/b><\/h2>\n<p>Entre as demais institui\u00e7\u00f5es avaliadas, os tr\u00eas com piores avalia\u00e7\u00f5es s\u00e3o<\/p>\n<ul>\n<li>M\u00e1xima: com \u00edndice de 1,26,<\/li>\n<li>Pan: 1,27,<\/li>\n<li>Novo Banco Continental: 1,84<\/li>\n<\/ul>\n<p>Al\u00e9m de pior ouvidoria, o Banco Inter tamb\u00e9m aparece no <strong>ranking de reclama\u00e7\u00f5es<\/strong> contra as institui\u00e7\u00f5es financeiras referente ao quarto trimestre de 2020. De acordo com o BC, o banco\u00a0ocupa a primeira posi\u00e7\u00e3o da lista.<\/p>\n\t<div data-element=\"shortcode-read-more\" class=\"knowMore\">\n\t\t\t\t<span class=\"knowMore__title\">Veja Tamb\u00e9m<\/span>\n\t\t\t\t<a class=\"knowMore__link\" href=\"https:\/\/www.suno.com.br\/noticias\/banco-inter-bidi11-primeiro-lugar-ranking-reclamacoes-bc\/\">\n\t\t\tBanco Inter (BIDI11) fica em 1\u00ba lugar no ranking de reclama\u00e7\u00f5es do BC\t\t<\/a>\n\t<\/div>\n\n\n<p>No per\u00edodo, o Inter alcan\u00e7ou 111,52 pontos. No total, foram 900 reclama\u00e7\u00f5es em um universo de 8,069 milh\u00f5es de clientes. O ranking utiliza um indicador que considera o n\u00famero de queixas recebidas, aquelas consideradas procedentes e o n\u00famero de clientes de cada banco.<\/p>\n<h2>\u00daltima cota\u00e7\u00e3o do Banco Inter<\/h2>\n<p>O <strong>Banco Inter<\/strong>, por volta das 15h42 nesta ter\u00e7a-feira estava cotado a R$ 138,71, em uma alta de 6,91%.<\/p>\n<p><em>Com informa\u00e7\u00f5es do Estad\u00e3o Conte\u00fado<\/em><\/p>\n\t<p>\n\t\t<a href=\"https:\/\/lp.suno.com.br\/planilha-de-controle-de-investimentos\/\" target=\"_blank\" data-element=\"shortcode-suno-banner\" title=\"Banner SUNO, clique e saiba mais\">\n\t\t\t<picture>\n\t\t\t\t<source media=\"(max-width: 500px)\" srcset=\"https:\/\/files.sunoresearch.com.br\/n\/uploads\/2023\/03\/400x300-Controle-de-Investimentos.png\">\n\t\t\t\t<img class=\"newsContent__article__imgCapa newsContent__article__imgCapa--banner\"\n\t\t\t\t\tsrc=\"https:\/\/files.sunoresearch.com.br\/n\/uploads\/2023\/03\/1420x240-Controle-de-Investimentos.png\"\n\t\t\t\t\tdata-promo-id=\"75934\"\t\t\t\t\t\t\t\t\t\twidth='1420' height='240'\t\t\t\t\talt=\"https:\/\/files.sunoresearch.com.br\/n\/uploads\/2023\/03\/1420x240-Controle-de-Investimentos.png\"\n\t\t\t\t>\n\t\t\t<\/picture>\n\t\t<\/a>\n\t<\/p>\n\n\n","protected":false},"excerpt":{"rendered":"<p>O Banco Inter (BIDI11) e o Bradesco (BBDC4) possuem as piores ouvidorias entre as dez institui\u00e7\u00f5es financeiras de maior porte no Brasil, segundo o &#8220;Ranking de Qualidade de Ouvidorias&#8221;, divulgado pelo Banco Central nesta ter\u00e7a-feira (2). Inter (BIDI11) e Bradesco possuem as piores ouvidorias entre 10 maiores bancos, diz BC Em uma pontua\u00e7\u00e3o que vai [&hellip;]<\/p>\n","protected":false},"author":56,"featured_media":118161,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[64],"tags":[1842,369,392],"suno_strategy":[],"class_list":["post-118119","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-negocios","tag-banco-central-bc","tag-banco-inter-bidi11-bidi4-bidi3","tag-bradesco-bbdc3-bbdc4"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Inter (BIDI11) e Bradesco possuem as piores ouvidorias, diz BC<\/title>\n<meta name=\"description\" content=\"Em uma pontua\u00e7\u00e3o que vai de zero a cinco, o \u00edndice do Inter foi de 1,00 e do Bradesco foi de 2,91 no 4T20. 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Escreve sobre economia, pol\u00edtica e neg\u00f3cios. Estuda Rela\u00e7\u00f5es Internacionais no IBMEC-SP.","url":"https:\/\/www.suno.com.br\/noticias\/author\/rafaela-la-regina\/"}]}},"default_loop_html":"<div class=\"cardsPage__listCard__boxs\"><div class=\"cardsPage__listCard__boxs__img\"><a href=\"https:\/\/www.suno.com.br\/noticias\/inter-bidi11-bradesco-piores-ouvidorias-bc\/\"><img class=\"mask\" src=\"https:\/\/www.suno.com.br\/noticias\/wp-content\/themes\/suno\/resources\/images\/spotlight\/spotlight1img\/bg-mask.png\" alt=\"Image Mask\"\/><img src=\"https:\/\/files.sunoresearch.com.br\/n\/uploads\/2021\/02\/100a4170-banco-inter-800x450-1-400x200.webp\" alt=\"Inter (BIDI11) e Bradesco possuem as piores ouvidorias entre 10 maiores bancos, diz BC\"\/><\/a><span class=\"spotlightCategory\"><a href=\"https:\/\/www.suno.com.br\/noticias\/negocios\/\">Neg\u00f3cios<\/a><\/span><\/div><div class=\"cardsPage__listCard__boxs__content\"><a href=\"https:\/\/www.suno.com.br\/noticias\/inter-bidi11-bradesco-piores-ouvidorias-bc\/\"><h2 class=\"content__title\">Inter (BIDI11) e Bradesco possuem as piores ouvidorias entre 10 maiores bancos, diz BC<\/h2><\/a><div class=\"newsContent__article__meta\"><div class=\"newsContent__article__meta__authorBox\"><a href=\"https:\/\/www.suno.com.br\/noticias\/author\/rafaela-la-regina\/\" class=\"authorBox__avatar noMobi\"><img src=\"https:\/\/secure.gravatar.com\/avatar\/d2c75a52d243deb93d0465fdcb21bd37?s=96&#038;r=g\" alt=\"Rafaela La Regina\"><\/a><div class=\"authorBox__name\"><span>por\n\t\t\t<a href=\"https:\/\/www.suno.com.br\/noticias\/author\/rafaela-la-regina\/\"><span itemprop=\"author\">Rafaela La Regina<\/span><\/a><\/span><time datetime=\"2021-02-02T16:25:36-03:00\" itemprop=\"datePublished\">02\/02\/2021 16:25<\/time><\/div><\/div><\/div><\/div><\/div>","single_layout":"posts","amp_enabled":true,"_links":{"self":[{"href":"https:\/\/www.suno.com.br\/noticias\/wp-json\/wp\/v2\/posts\/118119"}],"collection":[{"href":"https:\/\/www.suno.com.br\/noticias\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.suno.com.br\/noticias\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.suno.com.br\/noticias\/wp-json\/wp\/v2\/users\/56"}],"replies":[{"embeddable":true,"href":"https:\/\/www.suno.com.br\/noticias\/wp-json\/wp\/v2\/comments?post=118119"}],"version-history":[{"count":1,"href":"https:\/\/www.suno.com.br\/noticias\/wp-json\/wp\/v2\/posts\/118119\/revisions"}],"predecessor-version":[{"id":152475,"href":"https:\/\/www.suno.com.br\/noticias\/wp-json\/wp\/v2\/posts\/118119\/revisions\/152475"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.suno.com.br\/noticias\/wp-json\/wp\/v2\/media\/118161"}],"wp:attachment":[{"href":"https:\/\/www.suno.com.br\/noticias\/wp-json\/wp\/v2\/media?parent=118119"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.suno.com.br\/noticias\/wp-json\/wp\/v2\/categories?post=118119"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.suno.com.br\/noticias\/wp-json\/wp\/v2\/tags?post=118119"},{"taxonomy":"suno_strategy","embeddable":true,"href":"https:\/\/www.suno.com.br\/noticias\/wp-json\/wp\/v2\/suno_strategy?post=118119"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}